To download a booking form for each course click on the envelope with a W on it. If you are unable to access any of these files please contact Louisa on 01458 210790 or email somerset@tsnsw.org.uk
Green Advantage - 15th March 2010 – -Moorlinch - £30pp
Green Advantage helps participants to increase their understanding of environmental and sustainable tourism issues and plan practical action to boost business performance.
You will look at:
How to gain a green advantage
The benefits of using local products
How to add value to the customer experience
Make your marketing more effective
Sustain your green advantage
17th March 2010 – Disability Awareness- Yeovil - £30pp
This one-day Disability Awareness course is designed to help individuals acquire the knowledge and skills essential for providing facilities and services that meet the specific needs and expectations of people with disabilities and special needs. It also aims to ensure a warm welcome and high standards of service are offered to all customers.
During the course we look at how the environment causes problems for many people with mobility or sensory disabilities. This course aims to provide employees with practical advice and cost-effective ideas to enhance service quality for those customers with disabilities and special needs.
23rd March 2010 – Selling and Display Course -Yeovil - £30pp
This workshop explores some of the basic psychology of selling and the influence that displays give our customers.
The aim of this workshop is to give delegates new insights in how to increase their sales, how to increase customer spend and how to attract new customers to their premises.
The course will cover why we need our displays to sell? What makes customers buy, how to improve displays inside and in the window, and how to use ‘on and up selling’ to improve sales and profitability and much more…..
A key part of the learning experience comes from the inclusion of ‘field research’ where delegates will visit different businesses (e.g. shops, restaurants, cafes, tourist destinations and report back their observations.