If you are unable to access any of these files please contact 01458 210790
December 2008
1st December 2008 – Half Day workshop – Dealing with Difficult Situations (£10pp) Moorlynch, Bridgwater
This workshop addresses some of the problems that arise when customers and guests become ‘difficult’ for staff to deal with. Difficult behaviour arises for a number of reasons, and has traditionally occurred following disappointment, disagreement, misunderstanding, mistakes or poor service.
At the heart of dealing with difficult situations lie core skills related to communication & interpersonal awareness; this workshop explores how to use these skills to resolve difficulties sensitively and assertively.
January 2009
January 27th 2009 – Beginners Guide to IT and Computers for Tourism Businesses – Wellington £30pp
If you’re a bit shy with computers, need more confidence in using them, or just simply wish to know what owning and using a computer entails then this enlightening workshop will remove all those fears and myths and will boost your confidence with knowledge, tips, advice and hands-on exercises.
Once completed you will know all there is to know about owning and using a computer in your business and private life. Plus, your tutor for the day can answer any questions you may have so if you have questions concerning the ownership or using a computer then this is the workshop for you.
So if you want to start using email, writing letters, doing simple accounts, saving information or simply learn more about hardware, software, security or the Internet then why not book your place today
February 2009
February 2nd 2009 - Advanced Marketing – Yeovil £25pp
Boost your marketing skills on this one day interactive workshop. Focussing on proven marketing theories and techniques this workshop demonstrates how big company marketing techniques can be broken down and applied effectively to small and medium sized businesses. Industry case studies are used to demonstrate successful marketing initiatives and to generate your own ideas.
You will leave with plenty of new ideas, inspiration and techniques to boost your own marketing activity that step further.
February 4th 2009 – Tourism Skills Network Master Class - Succession Planning – Sandy Park Exeter
This Master Class will help you to ensure business survival from one generation to another. We are delighted to welcome two experts in this area who will provide valuable advice and share their wealth of experience regarding owner-managed businesses, growing businesses and family business matters. One- to-one discussions will also be available.
February 11th 2009 - Quality Awareness for B+B’s with Pam Foden - Quality in Tourism - Wellington £15pp
This workshop is designed for B&B/guest house/self-catering owners, with or without a star rating for their property. The attendees will find out more about what's involved in getting a Visit Britain star rating, what it costs and the potential benefits for your business you will also find out which areas the assessors cover when they visit and the minimum requirements of the different schemes, what determines 'quite good', 'good', 'very good' and 'excellent' quality and how the overall star rating is achieved. You will also learn how to understand your written assessment report better (if already in the scheme)and find out about Visit Britain's Silver and Gold awards and other new awards, what local, regional and national promotional opportunities exist for quality assessed accommodation businesses and how to get your property's information up on the various websites and lots more...
February 26th 2009 – The Somerset Tourism Partnership Conference and Literature Exchange – Brean Leisure Park
Please contact David McCubbin for Conference enquiries on 01823 356488. For Literature Fair enquiries contact Bob Nicholson on 07768263229
March 2009
March 3rd 2009 – Welcome Host– Yeovil £25pp
Welcome Host is a one-day training programme which concentrates on improving customer care skills. It is part of a high profile national initiative that can help your business to:Increase sales and profitability, build repeat business,provide higher standards of service for visitors and local residents.Enhance customer satisfaction, reduce complaint levels and improve staff understanding of customer value.
Welcome Host can also help employees acquire new customer service and communication skills, as well as improving their knowledge of local facilities and services.
March 11th 2009 – Welcome All and Accessibility Training – Wellington £25pp
The Welcome All and Accessibility workshop is designed to help individuals acquire the knowledge and skills essential for providing facilities and services that meet the specific needs and expectations of people with disabilities and special needs. It also aims to ensure a warm welcome and high standards of service are offered to all customers. Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The course therefore aims to provide employees with practical advice and cost-effective ideas to enhance service quality for those customers with disabilities and special needs.
March 17th 2009 –Writing, Planning and Producing Literature- The Beachcomber, Brean £25pp
Professional tips and techniques to create winning proposals, news releases, brochures, emails and web site copy. This workshop will leave you full of enthusiasm and ideas to tackle even the toughest business writing challenge
March 19th 2009 – Tourism Skills Network, Quality Master Class with Alistair Sawday – Sandy Park, Exeter
This Master Class features Alastair Sawday who will share his vision of quality, based on the worldwide reputation he has built as a travel writer. Alastair Sawday’s books succeed because readers trust the high standards and the eclectic, but reliable, ‘taste’ evident in all of his books. Also hear from The Mystery Dining Company and a representative from the AA who provide ratings for accommodation and food quality.
March 24th 2009– Welcome International – Taunton £25pp
Welcome International is one-day training programme designed to give people working in the tourism or hospitality industry greater confidence when meeting and greeting international visitors in another language. Organisations will benefit from the improved quality of customer service and personal touch extended to visitors in this highly competitive industry. Staff will be able to communicate successfully with non-English speaking customers and those of different cultural backgrounds.
March 30th 2009 – Welcome to Excellence NCFE Portfolio Day £25pp
This is an opportunity for you to convert your existing Welcome to Excellence courses achieved into a NCFE Level 2 Qualification. If you have recently attended at least three Welcome to Excellence courses for example: Welcome Host, Welcome All, Welcome Line, Welcome International or Welcome Host Plus, you can complete one of two portfolio days to enable you to convert you existing achievements into a full Level 2 Qualification