To download a booking form for each course click on the envelope with a W on it. If you are unable to access any of these files please contact 01458 210790 or email somerset@tsnsw.org.uk
September 2009
9th September 2009 Advanced Customer Service - Welcome Host Plus Moorlinch £30pp
This advanced customer service course is called Welcome Host Plus, it is a one-day training programme that builds on the knowledge and skills already developed from the customer service course 'Welcome Host programme' enabling you to offer customer service at its very best. Within this course you will look at how to aim for world class service, understand your customers and your competition, turn negatives to positives implement effective service and recovery procedures,
build a winning team and convert enquiries into sales.
14th September 2009 Introduction to Team Leading Cheddar £20pp
A course designed to provide delegates with the necessary introductory knowledge and skills required for leading a team, and for delegates to learn some practical techniques to use in their working day.
Leadership Qualities what are they?
What great leaders do!
Understanding induction, and welcoming new staff into the team
Motivating your staff
Delegation
Teamwork
Practical Tips and Advice
16th September 2009 Level 2 Food Safety Training (formally known as the Food Hygiene Certificate) Brean £30pp
This one day food safety training is designed for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. This Level 2 qualifications covers:
Legislation
Food safety and hygiene hazards
Temperature control
Refrigeration, chilling and cold holding
Cooking, hot holding and reheating
Food handling
Principles of safe food storage
Cleaning
Food premises and equipment
.
21st September 2009 Skills for Dealing with Difficult Situations, South Somerset Council Offices £30pp
This workshop addresses some of the problems that arise when customers and guests become difficult for staff to deal with.
Difficult behaviour arises for a number of reasons and has traditionally occurred following disappointment, disagreement, misunderstanding, mistakes or poor service.
At the heart of dealing with difficult situations lie core skills related to communication and interpersonal awareness; this workshop explores how to use these skills to resolve difficulties sensitively and assertively. You will also learn:
Links between assertiveness and confidence getting the foundations in place
Developing a range of skills to adopt a more assertive approach
Using skills to diffuse difficult situations e.g. conflict situations
Practical tips and advice
29th September 2009 Improve your Telephone and Email Communications and convert more enquiries into bookings with 'Welcome Line' Moorlinch £30pp
Welcome line helps participants to communicate effectively on the telephone and via email and acquire the skills needed to convert enquiries into sales. Within the course you will look at how to, create a positive impression, improve your communication skills, handle enquiries, up-sell and on-sell and handle difficult calls effectively
October 2009
6th October 2009 Successful Marketing for Business out of Season - South Somerset Council Offices £30pp
This workshop will provide you with marketing tips, pointers, techniques
and ideas to boost your out of season revenue. This workshop is ideal for business owners or senior managers who have a direct responsibility for marketing their products and services.
Overview of the out of season market place and a drill down into key marketing drivers and tactics to stimulate customer demand, learning techniques to identify out of season business opportunity and how to market your offerings effectively tailoring your offering to meet the needs of target customers.
12th October 2009 Welcome to the South West Seminar- Taunton Rugby Club £20pp
Details to follow shortly
14th October 2009 Quality Awareness Day for Accommodation Providers £30pp
Details to follow shortly
19th October 2009 Lead, Motivate and Succeed - Weston super Mare £30pp
Lead, Motivate and Succeed is a stimulating and inspiring one-day course that will empower first-time managers and supervisors to get the most out of their team.
This exciting mix of personal action planning, group activity and expert tuition will provide an insight into the art of leadership as well as practical tips on how to motivate your staff to excel. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.
It is ideal for first-time line managers and supervisors working in the hospitality, leisure, travel, tourism, retail sectors.
3rd November 2009 Writing, Planning and Producing Marketing Literature - South Somerset District Council £30pp
Professional tips and techniques to create winning proposals, news releases, brochures, emails and web site copy. This workshop will leave you full of enthusiasm and ideas to tackle even the toughest business writing challenge.
Learning modules include:
Writing for your target audience
Techniques for getting started
Grammar and spelling mistakes to avoid
The power of words to influence, persuade and sell
Writing for the press
Writing for the web
10th November 2009 Successful Self Catering - Bishop Hull House, Taunton £30pp
This course has been devised for prospective, new and operating providers of self-catering accommodation in their own properties. The programme offers a step by step guide to opening a self-catering operation and managing and monitoring an established business. Participants will explore:-
the mechanics of providing self-catering accommodation
customer expectations
customer experience and service
money and legal matters
a virtual tour of their property/ies
added value
the exchange of ideas and experiences
17th November 2009 Social Media and eMarketing - Venue TBC £30pp
Would you like to make use of social media websites like Twitter, Delicious, or Facebook? Could you do more online marketing to win more Internet traffic to your website? If the answer is yes then this introductory course will help you take advantage of trade secrets and techniques to help boost your business.
Once completed you will have a healthy amount of knowledge to make informed decisions and even complete many of the tasks yourself. Plus, your tutor for the day can answer any questions you may have so if you have questions concerning your website or promoting it online then this is the workshop for you. During the day you will have hands-on tutorials using the Internet, MS Word, Excel, and other tools. Plus group discussions to help you find which techniques work best for your tourism business.
23rd November 2009 Time Management Half Day Workshop - Cheddar £20pp
This half day course is designed to provide delegates with the necessary knowledge and skills required for managing their time more effectively, and for delegates to learn some practical techniques to use when organising their time including:
Understanding Time
Planning your Time
Making Changes
Managing the Time of Others
Practical Tips, Advice and Guidance on Time Management.
Review and Summary
1st December 2009 Quality Awareness Day for Attractions -South Somerset £30pp
This is a Quality Awareness Day for visitor attractions of any size. It is a practical workshop developed to enhance quality and spread best practice throughout the industry. This event is designed for owners, managers and operators of all types of visitor attractions. The day offers an insight into quality with comparisons drawn from all segments of the attraction industry, looking at best practice and practical tips on how to improve your attraction. The day includes a structured walk-round of the host attraction giving a detailed analysis of the quality of the visitor experience from arrival and first impressions to exit and last impressions. The walk-round focuses on best practice for visitor information, presentation, interpretation and customer service, and includes examples of visitor flow management, signage as well as catering and retail. This is a fantastic informative day that will give you a wealth of hints, tips and knowledge to take away and use in your attraction.