To download a booking form for each course click on the envelope with a W on it. If you are unable to access any of these files please contact Louisa on 01458 210790 or email somerset@tsnsw.org.uk
27th January 2010 – Successful Recruitment, Selection and Appraisals – Brean - £30pp
This one day course is designed to provide Managers, Team Leaders – and those involved in the recruitment, selection - with the necessary knowledge and skills required for Recruitment and Selection Interviewing, and to be aware of essential procedures and policies. The objective of the day is to develop knowledge and skills to enable delegates to select the best applicant for any job vacancies that arise in the organisation, and to ensure effective processes are used. The day will also cover the skills and techniques needed to effectively conduct appraisals.
2nd February 2010 – Introduction to Project Management and Event Planning – Yeovil - £30pp
The aim of this one-day programme is to familiarise delegates with basic concepts and techniques of effective project management and event planning. It is aimed at anyone who is involved in managing projects or planning events.
You will look at how to:
• Define the characteristics of projects and events
• Identify real-life problems and difficulties
• Provide a process for tackling projects and events
• Learn how to create SMART objectives
• Learn how to plan what will happen when, who or what will be needed and how much it will cost
• Learn how to monitor the work and what actions to take to ensure it is completed to the right standard, on time and within budget.
10th February 2010 – Enquiry Handling For Increased Profit - Wells £30pp
A one-day sales training workshop aimed at reactive members of your team. Delegates will explore skills, techniques and competencies for successful enquiry handling over the telephone, via email or face to face.
22nd February 2010 – Level 2 Food Safety Training – Yeovil -£30pp
The Level 2 Award in Food Safety (previously known as the Food Hygiene Certificate) is designed for anyone working in a kitchen, catering or retail setting where food is prepared, cooked and handled.
The qualification covers the following topics:
• Legislation
• Food safety hazards
• Temperature control
• Refrigeration, chilling and cold holding
• Cooking, hot holding and reheating
• Food handling
• Principles of safe food storage
• Cleaning
• Food premises and equipment
This training event is a must for all businesses
24th February 2010 - Quality Awareness Day for Attractions - Stoke St Gregory, Taunton £30pp
This is a ‘Quality Awareness Day’ for visitor attractions of any size. It is a practical workshop developed to enhance quality and spread best practice throughout the industry. This event is designed for owners, managers and operators of all types of visitor attractions. The day offers an insight into quality with comparisons drawn from all segments of the attraction industry, looking at best practice and practical tips on how to improve your attraction. The day includes a structured walk-round of the host attraction giving a detailed analysis of the quality of the visitor experience from arrival and first impressions to exit and last impressions. The walk-round focuses on best practice for visitor information, presentation, interpretation and customer service, and includes examples of visitor flow management, signage as well as catering and retail. This is a fantastic informative day that will give you a wealth of hints, tips and knowledge to take away and use in your attraction.
3rd March 2010 – Restaurant Marketing – Brean, Near Burham on Sea - £30pp
This workshop develops the confidence and marketing skills of busy restaurant owners and managers. Using industry case studies and real life examples to illustrate marketing techniques delegates will leave with new ideas and inspiration to use marketing to make selling in the restaurants easier and buying more compelling for their customer.
8th March 2010 – Understanding and Catering for Special Diets (Half day)– Weston Super Mare - £20pp
This half day workshop helps unravel the confusion of certain Ailments/allergies that are arising with the public. It deals with alternative options you can provide for guests that may have allergies i.e. diary, wheat, eggs or be suffering from diabetes; crohn’s coeliac or be a vegetarian, vegan. During the course there will be cookery demonstrations and discussion about dietary needs and plenty of recipe ideas to take away.
Green Advantage - 15th March 2010 – -Moorlinch - £30pp
Green Advantage helps participants to increase their understanding of environmental and sustainable tourism issues and plan practical action to boost business performance.
You will look at:
How to gain a green advantage
The benefits of using local products
How to add value to the customer experience
Make your marketing more effective
Sustain your green advantage
17th March 2010 – Disability Awareness- Yeovil - £30pp
This one-day Disability Awareness course is designed to help individuals acquire the knowledge and skills essential for providing facilities and services that meet the specific needs and expectations of people with disabilities and special needs. It also aims to ensure a warm welcome and high standards of service are offered to all customers.
During the course we look at how the environment causes problems for many people with mobility or sensory disabilities. This course aims to provide employees with practical advice and cost-effective ideas to enhance service quality for those customers with disabilities and special needs.
23rd March 2010 – Selling and Display Course -Yeovil - £30pp
This workshop explores some of the basic psychology of selling and the influence that displays give our customers.
The aim of this workshop is to give delegates new insights in how to increase their sales, how to increase customer spend and how to attract new customers to their premises.
The course will cover why we need our displays to sell? What makes customers buy, how to improve displays inside and in the window, and how to use ‘on and up selling’ to improve sales and profitability and much more…..
A key part of the learning experience comes from the inclusion of ‘field research’ where delegates will visit different businesses (e.g. shops, restaurants, cafes, tourist destinations and report back their observations.
31st March 2010 – Customer Service Course - (NEW) Welcome Host Gold, Brean - £30pp